Form Builder

Required fields are marked with asterisks (*)

Formal Complaint Form

The Complaint Management and Resolution Policy offers community members options to submit complaints. Additionally, it provides City staff with consistent practices to address complaints about City programs, facilities, services and staff.

You can make a complaint if you are unhappy with the delivery of City services, or if you did not have a positive experience. The complaint may include:

the service itself
actions/lack of actions by an employee
an issue with a policy, program, process or procedure

Examples of complaints:

You have requested something from a City employee, and the request is not completed
The service that you received was not as you expected it to be
You feel you were treated unfairly
You have contacted the City and did not receive a response

A complaint is different from a request for service, feedback, compliment or suggestion. For these, please contact Service Oshawa.

Under this policy, the following types of complaints do not apply:

Anonymous Complaints
Complaints about a decision or recommendation of Council or a Committee of Council
Complaints regarding whether a meeting of Council was appropriately held as per the Closed Meeting provisions outlined in the Municipal Act, 2001 (the Ontario Ombudsman governs closed meeting complaints )
Complaints about Members of Council (they are governed by the Council Code of Conduct and investigated by the Integrity Commissioner)
Complaints which involve ongoing litigation
Complaints from Employees about other Employees or working conditions
Frivolous, Vexatious or Unreasonable Requests or Complaints
Issues that have statutory review and appeal processes, including but not limited to Freedom of Information Requests, development charge levies, land use planning, by-law notices, orders and appeals
Outside boards and agencies including, the Oshawa Public Library and Robert McLaughlin Gallery
Requests for Service
Requests to change a by-law
Suggestions
Civil matters

Criteria

To submit this request you will need to provide:

your first and last name
your address
your phone number

To be eligible for this request, you must confirm that at least one of the following is true:

Please confirm which of the following criteria apply to your formal complaint (check all that apply):

I have requested something from a City employee, and the request is not completed

I have requested something from the City, and the service I received was not as I expected it to be

I have requested something from the City, and I feel I was treated unfairly

I have contacted the City and did not receive a response

Contact Information

First Name:

Last Name:

Address:

Unit/Apt #:

City

Postal Code:

Phone Number:

Alternate Phone Number (optional):

Details of Incident or Concern

Location of Incident or Concern:

Date and time of Incident or Concern:

Name(s) of any individual or staff involved:

Please enter the details of your complaint below:

Resolution being sought:

I have read the City's Complaint Management and Resolution Policy

Agree

This form may contain personal information as defined under the Municipal Freedom of Information and Protection of Privacy Act. This information is collected under the legal authority of the Municipal Act, 2001, S.O. 2001 c.25, as amended. This information will be used and maintained by the City of Oshawa for administering the City's Complaint Management and Resolution Policy. Questions regarding this collection may be directed to the City’s Information Access and Privacy Officer at 905-436-3311.